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EXCLUSIVE BALLOONING - Terms and Conditions, March 2001
We no longer book public balloon flights but if you are a corporate client, we can offer a combined aerial marketing package with banner advertising which includes the option of flying your guests. Please contact us here for more information.
Voucher Purchase
- All purchases of a voucher for a hot air balloon flight experience must be made on our standard booking form.
- Vouchers may be purchased by telephone or the Internet if payment is made by credit/debit card, but you must send us a completed purchase form as soon as possible.
- Throughout theses terms and conditions, we/us refers to Exclusive Ballooning, 109 Beach Road, Severn Beach, BS35 4PQ and 'you' refers to the person who has bought the voucher.
- We will fly another person if requested (if the voucher is bought for someone else). In this circumstance, 'you' refers to the person for whom the flight is intended.
- It is our intention that all terms of the contract are contained in these terms and conditions and in the brochures and associated documents issued by us. If you wish to rely upon any variation in these terms, you should ensure that the variations are agreed by us when the completed purchase form is returned.
Our obligations to you:
- Voucher will entitle you to participate in a hot air balloon flight experience within 12 months of its purchase date including: The preparation and inflation of the balloon for flight / A flight in a hot air balloon / a glass of Champagne / Flight Certificate / The recovery of the balloon at the end of the flight.
- The Voucher is not redeemable for cash.
- It is intended that the balloon will be in the air for approximately one hour, but the pilot has ultimate responsibility for deciding the duration and conduct of any flight and the appropriate time and place of any landing. We cannot guarantee that a flight will follow any particular direction.
- If we have to postpone your flight on eight or more occasions and your voucher is then valid for a period of less than two months, we will extend the validity period of your voucher to include the next three months of the flying season, which is April to October inclusive as long as you have satisfied clause 20. If this extends the validity of the voucher into the flying season next year, the voucher will also be valid for the intervening months.
- Full payment is required to book a flight
- We will make refunds in the event of
- A Doctor certifying that there is no possibility that you will be or were medically fit to fly throughout the lifespan of the voucher. This excludes pregnancy.
- If we have agreed in writing at the time of the voucher purchase that the flight must be taken on a specified date or within a specified period of not more than one month and we are unable to fly during that time.
- If you die.
- Refunds in any other circumstances are at our discretion and when granted are subject to our administration fee.
- Our administration fee is 40% of the voucher price.
- We carry third party and passenger liability insurance with a combined single limit of at least £1,000,000. If you do not consider £1,000,000 would be adequate to compensate you for any loss whether personal injury or death, you should take out your own additional cover.
- We will not be liable for death or personal injury above the level of our insurance cover unless it has been caused by our recklessness.
- Safety is our prime concern. The pilot reserves the right to cancel any flight, right up to the point of take-off, if he/she is not is not happy that the flight can be conducted safely. Without exception, the pilot's decision is final. We reserve the right to alter the itinerary or cancel any flight for operational, meteorological or safety reasons.
- In the event of a flight being cancelled, you will be asked to reschedule your flight for another day.
- We cannot be held liable for any inconvenience, expenses incurred or consequential loss in the event of a flight being cancelled.
Your Obligations to us.
- Your voucher is valid for a period of 12 months from the date it was bought. If your flight is not taken within that time you will lose the right to participate in a flight unless you have booked flights on eight occasions, which have been postponed, or the validity period of the voucher has been extended for some other reason under these terms and conditions. There will be no refund in this circumstance
- You must contact the booking office within three months of the purchase date and book a flight within 9 months of the purchase date. Failure to do so will result in the loss of voucher validity and we will not make any refund in these circumstances.
- If payment was not made in full when the voucher was purchased, the balance must be paid ten days before the first date for which you book your flight.
- You must telephone the Weathercheck line in accordance with our instructions to check that the flight is going ahead. This telephone number is printed on your voucher.
- If you do not think that one hour would be sufficient for you to arrive at the launch site from confirmation of flight, you should telephone our office the day before your flight (and any subsequent flights should your first flight be postponed).
- We are not qualified to express any opinion that you are fit to fly and you must ensure that you are fit to fly. You MUST NOT FLY if you are suffering from any serious medical conditions or have recently undergone surgery unless you have a certificate of your fitness to fly from your doctor.
- You MUST NOT FLY if you are or think you may be pregnant. We will extend a voucher by a period of nine months if we receive written confirmation that the voucher holder is pregnant.
- You MUST NOT FLY when under the influence of alcohol or drugs. We are not permitted by the Civil Aviation Authority to fly any passenger who we believe is under the influence of alcohol or drugs. There would be no refund if this scenario arose.
- It is the responsibility of any passenger to inform us of any reason why they cannot fly under clauses 24, 25 and 26 and for any other reason.
- Our paramount consideration is your safety and the safety of others participating in the flight and you must obey all requests and instructions issued by any of our representatives and take particular care to abide by any safety instructions given. The pilot has complete discretion as to whether to allow you to take part in the flight and will refuse to allow you to do so if in his/her opinion you would be a risk to the balloon, to other passengers or to yourself.
- We will not fly children under the age of seven years. A child under sixteen will only be flown if accompanied by a responsible fare-paying adult.
- You should wear such appropriate clothing as is advised to you in advance of the flight and as further detailed in our information leaflets.
- Booking alterations are accepted, providing we receive at least five working days (Monday to Friday inclusive) notice provided that at the time you do so, you re-schedule your flight for a mutually convenient date within one month of the postponed flight.
- If you do not give notice in accordance with clause 31 or do not attend in time to take part in your booked flight, you will not be entitled to a re-scheduled flight nor any refund. It is your responsibility to check in at the agreed place, at the check in time. We cannot delay take off times to wait for you.
- Vouchers are transferable subject to passenger weight. You must contact our office for further advice if you wish to transfer your voucher.
- Cameras, binoculars, and all other personal items are all carried at passenger's own risk.
- Passengers' vehicles parked at any launch site are entirely at their own risk.
- If you have booked a private flight and would like us to fly you from a specific launch site that is not one of our regular sites, you must telephone our office at least four weeks before your intended chosen date.
- If we agree to fly from a site that you have arranged, the final decision as to its suitability will rest with the pilot. We reserve the right to fly from an alternative launch site if we think that using the one you have suggested may compromise the safety of the flight.
- There is a weight limit of 16 stone (102 KG) per person. Where a passenger weighs more than this, we reserve the right to surcharge.
- It is your responsibility to ensure we are given a correct weight for the passenger at least five working days before the first date you have booked to fly.
- If a passenger weighs 1 stone (6KG) more than the estimate given to the office at time of booking, this must be brought to the attention of our booking office when you book a date for your flight. A passenger arriving for a flight who appears to weigh in excess of their estimated weight may be asked to weigh themselves in our presence on our provided scales. If the passenger's weight is 1 stone (6KG) more than the estimated weight and this affects the overall lift calculations of the balloon in accordance with the Manufacturers guidance on loading, the passenger may be refused entry to the balloon. There would be no refund or re-scheduled flight if this scenario arose.
General
- All flights are certified by the Civil Aviation Authority, Operator number BL183 and regulated by the Air Navigation Order.
- All of our pilots hold valid full unrestricted Commercial Pilot's Licences.
- It is sometimes necessary to suspend flying in the winter months if the ground conditions become too wet.
- Force Maejure: In the event of any scenario preventing us from flying during the main flying season as termed in clause 9, we reserve the right to extend any voucher for a period equal to the length of time we are unable to fly. This includes without limitation Act of God, Governmental intervention or act, Floods, Fires, Insurrection or riots. Therefore a refund would not be appropriate.
- No addition to or modification of, any provision of these terms shall be binding unless made in writing.
- Our terms and conditions are subject to change without notice.
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